How should you respond if a customer is overly intoxicated?

When a customer is overly intoxicated, the appropriate response is to refuse to serve them more alcohol. This action is essential for several reasons. Firstly, it ensures the safety and well-being of the patron by preventing further impairment, which could lead to potential accidents or harm. Bartenders have a responsibility to monitor patrons' alcohol consumption and intervene when necessary.

Moreover, serving a customer who is already intoxicated can lead to legal ramifications for the establishment, as it may violate local laws regarding responsible alcohol service. Additionally, this decision contributes to a safer environment for all customers, as intoxicated individuals can become disruptive or pose risks to themselves and others.

While encouraging the customer to drink water or offering them food can be helpful measures, they do not address the immediate issue of serving additional alcohol. Calling a taxi is a considerate gesture but should be part of the response after ensuring that the customer does not receive more alcohol. Refusing to serve more alcohol is therefore the most responsible and effective action in this scenario.